FAQ's

What is Tradavo?

Tradavo is a special market retail services company that has created a powerful online marketplace to bring retailers, distributors and manufacturers together on one online platform to do business. We have built a network of qualified, local and national distributors and offer their wide assortment of food, beverage and sundry items on our easy to use online ordering platform.

Tradavo's ordering platform allows managers to order their inventory from multiple distributors via one online interface with one invoice to reconcile, and centralized customer service instead of faxing and calling distributors or going offsite to shop at wholesale clubs and grocery stores.

Tradavo pulls together the best distributors in the country, puts all their products online in an easy to navigate format, and ships products directly to the property for free!  One site, one order, free shipping! Tradavo makes supplying a retail operation a fast and easy, one-stop solution.

Is Tradavo a distributor?
No. We are a special market retail services company that has negotiated advantageous pricing and terms with a variety of distributors to offer the products managers need in one place with all the convenience of online ordering.

All shipments come directly from the individual distributors with preferred terms such as low ordering minimums and free delivery as negotiated by Tradavo on behalf of our clients. All products are shipped UPS/FedEx.

What kind of properties do you serve?
Tradavo serves all special market retailers - any small format retail operation that functions within a non-retail industry. For example, hotel pantries are a small convenience store that functions within the hotel industry. We also service campground stores, general stores, front end retail needs, corporate breakrooms and client appreciation needs, pharmacies, and concession stands. 

Can I get a catalog of products and/or your price list?
Tradavo is a truly paperless company! From our product offering to our invoicing, everything is done online. So the best way to evaluate our products and pricing is to register for a free account, log in and check out the Ordering Platform in real time.

What types of products does Tradavo currently offer?
Tradavo partners with major national distributors to offer the widest assortment of convenience style retail inventory including: wholesale snacks, candy, ice cream, frozen foods, sundries, and travel items. We are adding categories and products regularly and specialize in products most often carried by markets, pantries, gift shops, and convenience stores.

Do you offer a billing program?
Yes! Many of our clients are management companies and franchise owners who prefer billing. Tradavo offers a billing option to all major chains and partnered corporate groups. Like everything else we do, registering for this program is online, fast and easy, and can be done instantly when placing your first order. Independent retailers must submit a credit application for approval.

What types of minimums are required?
Tradavo has negotiated extremely low minimums with its distribution partners. Minimums vary by category and start at just $25 for non-perishable food items. Mechanical Servants line of Convenience Valet sundries, single-serve OTC products, and convenience items now offers a low $75 minimum with flat rate shipping and $150 minimum for free shipping. If you ever have difficulty meeting a minimum, please contact Tradavo Customer Support. Our retail specialists can work with you to select an assortment and ordering schedule that will make meeting our minimums quick and easy!

How does the free shipping work?

Once the ultra-low free-shipping minimums are met, shipping is 100% free. Guaranteed. Mechanical Servants offers flat rate shipping options with lower minimums for small properties who cannot meet the $150 minimum for free shipping.

Can we have more than one account for our property?
Yes. We encourage each user who places orders for your property to have their own account to make order tracking and invoice reconciliation simpler for both us and you. To request additional accounts, you can either:

1. Log in to an active account. Select Account then Add/Edit User.

OR

2. Complete a registration form for additional users, and we will get the additional users set up for you.

What should I do if I lost my username/password?
Visit the Log In Now page and click on the "Retrieve Password" link. Your username and password will be automatically sent to the email address on file.

How do I know what to order?
Tradavo is happy to help you place your first order and save your orders to a shopping list for easy reordering! We compile a list of top selling products for a variety of industries based on national sales data and recommend the best sellers for each product category to ensure you have inventory that will move quickly and earn optimal revenue within your retail space. Contact Tradavo Customer Support to request an Product Assortment Recommendation.